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This happens because of the time difference between the ranking update in the game and the update on the site.
Players who are deemed to be cheating in accordance with the rules of the competition system or who are evaluated as high fraud threat status by the current system data cannot be ranked until the end of the review phase and cannot benefit from the award (s).
You can assign any button by selecting the Object Interaction section in Settings / Control part during the game.
You should select the Hide Key feature as closed and save after getting into the gameplay section from settings section to be opened with ESC in the lobby. Then you should log-off and then log-in again the game.
You should select and save the Hide Neon (FPS) feature as closed after getting into the gameplay section from settings section to be opened with ESC in the lobby. Then you should log-off and then log-in again the game.
In the game you can access the custom section in the top menu, by selecting the sub-menu of my cards, you can find the equipment for the customization you have removed.
We reserve the upgrade history for you when any weapons you upgrade have expired. You continue to play at the level you raised when you bought the gun later.
If you have a clan in the game with the Clan spray product, you can leave your clan icon in the game and leave a trace. The spray button is the letter "T". If you wish, you can change it in-game settings.
In order to provide a fairer gaming experience, the maximum XP and ZP win limit is 200% according to the criteria we have set. It will not be processed to your account even if you have collected more.
We recommend to ensure that settings to see these extensions are at suitable position in the Gameplay section by opening in-game settings.
You can change your in-game character name by purchasing “Nickname Changer” from the Market / Products / Single Use section in the game.
After selecting the name changing card, you can select your new nickname from the name change screen that will appear when you exit the game and log in again, we recommend you to be careful while changes will be activated instantly.
After selecting the name changing card, you can select your new nickname from the name change screen that will appear when you exit the game and log in again, we recommend you to be careful while changes will be activated instantly.
The product in question aims to reduce the material losses during the upgrade by percentage. You lose 50% of your materials when a weapon upgrade fails as standard, but the "Loss Reducer" product you'll use will reduce the material you'll lose by the percentage they specify.
For example, if you use a 30% Loss Reducer product, you will lose 35% of the standard rate instead of 50% of your materials after a failed upgrade. (50% - (50% x 30%)) If you use a 15% Loss Reducer since your weapon is prolonged after the failed upgrade process, your weapon time will be less than the scenario you never use. At this point, the option of material / gun time is left to the user's choice. The user prefers to retain some of the materials for unsuccessful upgrades or loss reduction and prefers to prolong the duration of the gun by not using loss reduction.
For example, if you use a 30% Loss Reducer product, you will lose 35% of the standard rate instead of 50% of your materials after a failed upgrade. (50% - (50% x 30%)) If you use a 15% Loss Reducer since your weapon is prolonged after the failed upgrade process, your weapon time will be less than the scenario you never use. At this point, the option of material / gun time is left to the user's choice. The user prefers to retain some of the materials for unsuccessful upgrades or loss reduction and prefers to prolong the duration of the gun by not using loss reduction.
For instance, in 1000 Material Packages with 100 Titanium warranty, remaining 900 materials after giving 100 titanium are distributed depending on their weighs. Equal distribution is not in question.
As mentioned above, our system distributes according to the element weights. If 100 titanium was to be guaranteed to be much lower due to the weight of titanium. This is also done by considering the weight of weapons.
As mentioned above, our system distributes according to the element weights. If 100 titanium was to be guaranteed to be much lower due to the weight of titanium. This is also done by considering the weight of weapons.
You have the chance either to be successful or lose every time in the gun upgrade system, chance system has such a global meaning.
50% of the materials you have provided in every upgrade that you fail, are returned to you; When you use a loss reducer, your percentage of loss is reduced by 50% from the standard material loss rate of 50%. When you use success-enhancing products, your current success rate is multiplied and multiplied by the percentage of the product you use. Losses due to unsuccessful upgrades are not refundable. When your upgrade is unsuccessful, depending on the level of upgrade you have failed, your gun is added as many days as the amount of material you lost. This applies to all attempts that you have failed.
50% of the materials you have provided in every upgrade that you fail, are returned to you; When you use a loss reducer, your percentage of loss is reduced by 50% from the standard material loss rate of 50%. When you use success-enhancing products, your current success rate is multiplied and multiplied by the percentage of the product you use. Losses due to unsuccessful upgrades are not refundable. When your upgrade is unsuccessful, depending on the level of upgrade you have failed, your gun is added as many days as the amount of material you lost. This applies to all attempts that you have failed.
You can only write to the Team in the Competition Mode. You can write to all communication channels in other servers. This is not an error.
In Competition Mode, same level players are matched-up. If the number of players with the same level and score cannot be found for Competition Mode, then pairing can be done in such way. In this regard, our balancing works are continued without slowing down and we aim to eliminate problems with a better infrastructure in the near future. If you didn't find the answer you were looking for, click here.
If you have VPN software in your browser as an add-on or installed on your system; this software replaces the source of the IP address to which your computer is connected and makes it locally sourced. Please try again by removing and disabling your software and browser add-ons.
Bullets shot with guns in the pump-gun category are not counted in the bullet special mission. This is why guns in the pump category shoot 8-10 bullets in each shooting and cause unjust competition. This is why various bullets you shot are not counted.
Your gun is seen as yellow at +1 level, green at +2 level, Blue at +3 level, Purple at +4 level, Red at +5 level and turquoise at +6 level.
When name is changed in the map winners ranking, new name is seen in the ranking as a new user. Your former name will be removed from the ranking.
This problem may arise as the result of various situations;
Initially, ensure that no 3rd party softwares available in your computer and make virus scan. Cheats previously used and belonging to different games those can be used for Zula as well, 3rd party programs are detected by the system as cheat even they are downloaded and started only for once. Since such files damage the functioning system of Zula, even detected users log-in the game, they will be sent-off from the game soon. They cannot play the game until eliminated and they frequently experience this problem. You do not experience this problem if your computer does not have cheat containing software.
This problem can also be experienced due to optimization works performed in time.
Initially, ensure that no 3rd party softwares available in your computer and make virus scan. Cheats previously used and belonging to different games those can be used for Zula as well, 3rd party programs are detected by the system as cheat even they are downloaded and started only for once. Since such files damage the functioning system of Zula, even detected users log-in the game, they will be sent-off from the game soon. They cannot play the game until eliminated and they frequently experience this problem. You do not experience this problem if your computer does not have cheat containing software.
This problem can also be experienced due to optimization works performed in time.
This problem can be experienced due to instant disconnection, we recommend to exit and log-in again and control your purse and if the problem persists, to create the support request. If you didn't find the answer you were looking for, click here.
Number of matches played affects the increase rate of KDA rate. For instance, while first two matches affect your KDA by 50%, your 100th match affects your KDA less due to high number of matches.
Used extensions may vary depending on gameplay of the user and whether the gun is updated. While reflex extensions mainly affect the gameplay, again extensions may be effective depending on upgrade features of the gun.
As all profile statistics are reset after the KDA reset process, the kill rate you realized in first matches is very effective. For instance; while your first two matches after KDA reset effects the KDA by 50%, your 100th match effects your KDA less due to high number of matches.
Zula does not sell indefinite guns, but the gun period is extended with gifts received on your existing guns, transfers made to you or when you purchase the same gun from the cashier and when the upgrade is unsuccessful. Also, you can get indefinite guns from activities and campaign products those are organized in time.
Level up progresses directly proportional with the number of played matches and experience points you earned at the end of the match regardless the mode. You can improve your character faster by purchasing XP Increasing / Zula Money Increasing products in Market / Products / Active section. Also, we give extra Zula Money and experience points in various maps during activities we organize in time. You can get informed about most current activities by visiting our official web site and social media accounts.
Madbyte Games only operate in Turkey, Europe and LATAM for now.
Letter A among symbols you see on the scoreboard means the Assist King, Star means the Man of the Match, Skull means the Player With Higher Kills During the Match.
These warnings are given depending on existing values when you exceed a certain death / killing rate. Your match is recorded, but process is not applied at that moment. A new control is performed within certain periods and required penal process is applied to users if an illegal situation is in question.
You can adjust your in-game screen, resolution and FPS settings depending on features of your computer by clicking on settings graphic tab during the game after closing all background programs and get better performance. If you didn't find the answer you were looking for, click here.
You can earn iron, chrome, titanium and cobalt materials depending on your success at the end of the match by making matches during the day. You can use products in the market to increase the material earning rate or increase your acquisitions by purchasing material packages in the market.
Cheats of different games used previously, other 3rd party programs (e.g. Cheat Engine) may cause such warnings. Initially, We recommend you to remove these files b y making a scan in your computer. If your computer has no cheat containing software, ignore this warning. Also, we recommend not to share accounts for safety of your account.
Most winner 9 players of each map is listed at the entrance of that map. This list is reset at 06:00 a.m. every morning and list indicates top winner players of last 30 days. These statistics are reset at the beginning of each month and records are kept again.
No sanctions available for our users having macro applications in hardware devices such as mouse, keyboard.
After clicking on Members List from the Clan section during the game, you can successfully leave your current clan upon clicking on Leave the Clan button under the list.
When you click on Apply button for any clan suitable for you in the Clan section during the game, your application shall be assessed by the clan leader. Also, you can create your own clan for 15.000 Zula Money and invite players to your clan by clicking on user names from the panel located at right section in the lobby of any server.
Existing clan capacity is limited with 25 players. You can purchase Clan Capacity Increasing product to increase your clan capacity to 50 players with 5 persons for each product.
You can purchase the Clan Logo Change product from Products section in Zula Market and start using your clan logo after creating and approving your logo by clicking on “Change Logo” button at Clan Details section on the left side by clicking on the Clan tab. You must be Clan Manager or Leader for this process.
You can make notifications to us under the In Game > inconvenient behavior category from the Support Contact Channel at https://hesap.zulaoyun.com/support/ticket-send address. Please send below given information completely to us in your notifications:
Subject :
Nickname of the player having inconvenient behaviors:
Any video link:
You can upload your screenshots by using the “Add File” button. Related image must be in “JPG, PNG or “GIF” format for uploading your images.
You can complain persons distorting the play and making cheats by entering the subject title after selecting the complaint reason via the “Complain” button by clicking on the name of the user at the lobby with the ESC button during the game. If you didn't find the answer you were looking for, click here.
Subject :
Nickname of the player having inconvenient behaviors:
Any video link:
You can upload your screenshots by using the “Add File” button. Related image must be in “JPG, PNG or “GIF” format for uploading your images.
You can complain persons distorting the play and making cheats by entering the subject title after selecting the complaint reason via the “Complain” button by clicking on the name of the user at the lobby with the ESC button during the game. If you didn't find the answer you were looking for, click here.
Examinations are being performed in certain periods regarding illegal acquisitions and interventions are made on our players with unjust acquisitions. You may have experienced losses in this regard.
Number of servers may be increased in the future depending on requests from our players and the interest on the game. We are performing required follow-up and works studiously on that issue.
Guns you purchased from the shop are automatically added to your inventory. But you should add the gun into any of your sets to use these guns in the game. You can place that gun / item to a set by clicking on 1, 2, 3, 4, 5,*, 6* numbered buttons located under the gun or any item image. If you cannot see a purchased product despite being located into a set, we request you to contact us again by sending notification through the support form.
5 and 6th slots are opened by level. If you didn't find the answer you were looking for, click here.
5 and 6th slots are opened by level. If you didn't find the answer you were looking for, click here.
Ping time is the period elapsing between transmission of a data package from your computer and the server. Let’s explain the situation with a tangible sample:
You shot a bullet during the game. Your computer converts this process to a data and sends to server. If your rival is still at the same place during the period until the date arrives to the server (e.g. 50 ms), bullet will shoot the rival. But, if the time extends, your bullets will always go behind the rival and miss it. So far the server is far to you, this time increases accordingly.
You shot a bullet during the game. Your computer converts this process to a data and sends to server. If your rival is still at the same place during the period until the date arrives to the server (e.g. 50 ms), bullet will shoot the rival. But, if the time extends, your bullets will always go behind the rival and miss it. So far the server is far to you, this time increases accordingly.
KBT tags are given to our players logged in the game by registering in Closed Beta period and attended to our Closed Beta tests, KBG tags are given to our players registered in Closed Beta but not logged in the game.
You encounter this error when your former number is still present in another account, but only the confirmation is removed. Adding and confirming a new number instead of removing that number from the account will solve the problem.
Age limitation of +15 is imposed on games containing elements of violence, including content that can affect the development, psychology and behavior of children under the age of 15.
According to the User Agreement;
Players are entitled to supervise compliance of gamers in the site with age groups and deciding on that issue. If the age of the user is below the legal limit, it is recommended that legal representatives choose to play the game for their age group and continue to play or play the game related to its approval. It is a legal requirement that the user who performs transactions in the sales and acquisition of any instrument acquired for use in the game contents offered on the site has a legal requirement.
In accordance with this information, we recommend that you use family protection filter programs that can record any kind of movement of children on the computer and which you can follow to which sites your child enters and to minimize the possibility of reaching objectionable sites.
According to the User Agreement;
Players are entitled to supervise compliance of gamers in the site with age groups and deciding on that issue. If the age of the user is below the legal limit, it is recommended that legal representatives choose to play the game for their age group and continue to play or play the game related to its approval. It is a legal requirement that the user who performs transactions in the sales and acquisition of any instrument acquired for use in the game contents offered on the site has a legal requirement.
In accordance with this information, we recommend that you use family protection filter programs that can record any kind of movement of children on the computer and which you can follow to which sites your child enters and to minimize the possibility of reaching objectionable sites.
User names can be changed in monthly periods. You can change your user name by logging-in our web site at basic information section. This cannot be done by us.
If you are in the game during the validation process, or if your internet connection breaks, slowdowns, it is normal for your reward to be reflected in your inventory late. When you re-enter the game, your reward will be sent to you. If you didn't find the answer you were looking for, click here.
When you log in via our official website https://testaccount.playzula.com/, you can complete your verification by completing all validation steps in the "Complete Profile" section. If you are in the game during completion of the requested information, your reward may be reflected in your inventory. For this reason, we recommend that you do not be in the game during the verification process. If you are in the game, log-off and in again.
If you provide SMS confirmation, you will not be charged. Short messages sent are for advertising and promotional purposes and they are sent unilaterally.
Sometimes SMSs can be sent to you late, due to the signal strength of the operator and your phone. In addition, if your message inbox is full, it may cause you not to receive the message. Check the signal strength of your phone to make sure your inbox is not full and repeat the process.
Sometimes mail addresses can detect incoming emails as spam (Unnecessary). We recommend that you repeat your transaction to the secure addresses section of your mailbox after adding [email protected], and then check your email address. If you didn't receive mail, check the spam folder of your E-mail address.
Log in to our official website at https://hesap.zulaoyun.com/profil/hesap with your username and password. Press the "Change" button on the profile page that appears across the Mobile Phone section. Send the code by entering the new or previously used but removed telephone number that you want to enter in the window that opens without zero. Follow instructions in windows opened after this process.
Your transaction will be performed successfully if the phone you entered is not used in another account.
Your transaction will be performed successfully if the phone you entered is not used in another account.
Leagues, tournaments and competitions organized between players in the computer and console games that have reached the masses of the world and surrounded by the whole world, are described as e-Sports.
Your account remains inactive when you do not share and log in with third parties. It is not permanently deleted from the system completely.
The right to send SMS to users is reset at certain intervals and this right is granted more than once. Therefore, a reset cannot be performed outside the specified time interval.
According to the User agreement that you have accepted and committed while signing up for the game; Madbyte Games has the right to temporarily or permanently terminate access of the users, members or visitors to these services through the website in the event that products and / or services offered by Madbyte Games are used contrary to these terms of use. In the event that Madbyte Games makes such a saving, user and / or players shall have no right to appeal. Users and members cannot transfer passwords, user names or any other rights granted to them to benefit from Madbyte Games services; they cannot make them available, or they cannot trade them with or without volatility; and cannot make any claims against Madbyte Games.
In case in-game account sales are detected, criminal proceedings are applied for reasons mentioned above.
In case in-game account sales are detected, criminal proceedings are applied for reasons mentioned above.
Your phone number is requested for your safety and to be informed about developments in the Zula world. Since users can change all the critical profile information with their phone number, we approve verification of phone numbers in accounts, removal of these approvals, and the extra accuracy of the associated transactions. Since the number you have registered and approved will not be able to be used by anyone other than stealing and selling the account (that is, only the account holder has to keep and change his account only to his knowledge), there is no complete deletion. If you wish, you can change your phone number information from your profile.
Users are solely responsible for security of their account tools and for taking necessary measures to prevent them from being stolen by third parties. They cannot claim any rights as stated in their user agreement. If you believe that your account security is in danger, please read instructions below to protect your account and log in to your account at zulaoyun.com and change your password.
Chose a secure password!
Verify your e-mail address!
Update your antivirus software!
Update your operating system!
Be careful while using shared computers!
Do not share our account details!
Do not answer fraud and password stealing attempts!
Chose a secure password!
Verify your e-mail address!
Update your antivirus software!
Update your operating system!
Be careful while using shared computers!
Do not share our account details!
Do not answer fraud and password stealing attempts!
Please log in to our official website at www.zulaoyun.com with your Username and Password. Click on the "Social Media" tab in the middle left. You can easily affiliate your Facebook account with your game account.
If you do not remember your password and / or if you want to change the Log-in section of www.zulaoyun.com by clicking on "Forgot My Username / Password" button, you can enter the requested information correctly and you will be able to renew your password. The link / code will be sent to your e-mail or optionally to your mobile number.
Please log in to our official website at www.zulaoyun.com with your Username and Password. Click on the "Complete Profile" tab in the left center. Here you can add / change your e-mail address to your Zula account by clicking on the button opposite the E-Mail section under "Basic Information". After this process, you will have successfully completed the process of adding / changing your e-mail address by entering the verification code in the message you received in your e-mail address.
If you do not remember password of your e-mail, please contact your mail service provider's support and communication unit. If you correctly answer questions directed to you by the unit and send requested information as incomplete, you can re-access your E-Mail address and make any changes to your account.
It may be beneficial to see below given links:
https://account.live.com/ACSR
https://account.live.com/ResetPassword.aspx
https://support.google.com/accounts/answer/7682439?hl=tr
It may be beneficial to see below given links:
https://account.live.com/ACSR
https://account.live.com/ResetPassword.aspx
https://support.google.com/accounts/answer/7682439?hl=tr
Memory problems can occur due to memory leaks on your computer (malicious applications and their derivatives that can make use of ram without your request and knowledge) as well as because the number of applications that are installed and running in services are using most of the available memory size.
We recommend that you seek professional support if you do not have the necessary technical controls.
We recommend that you seek professional support if you do not have the necessary technical controls.
Instant kick-offs and slowdowns from your Internet connection may cause problems. Please check your connection and try to log in again. If you are sure that your connection is stable and you get the same error when you try to log in again, we recommend that you remove Zula from your computer completely by deleting the MadByte Games folder located in the c: directory, downloading it with the installation manager and performing a clean installation.
Windows XP support for our game is over. Our players need to switch to a higher version of Windows in order to continue to enjoy Zula.
This problem may occur if your computer has one of below given situations.
You do not have permissions to the file or file location.
The file is in a non-accessible location, such as the network location or external drive that is not connected to the computer.
The file has been moved or deleted.
The file or shortcut is corrupted.
The file may be blocked by Windows.
Your antivirus software may be blocking the file.
You can try removing and re-installing Zula (and making sure that your security software does not interfere with the installation or any of the cache files). If you are having trouble correcting the problem, we can recommend you to get technical support.
You do not have permissions to the file or file location.
The file is in a non-accessible location, such as the network location or external drive that is not connected to the computer.
The file has been moved or deleted.
The file or shortcut is corrupted.
The file may be blocked by Windows.
Your antivirus software may be blocking the file.
You can try removing and re-installing Zula (and making sure that your security software does not interfere with the installation or any of the cache files). If you are having trouble correcting the problem, we can recommend you to get technical support.
You can click the flag icon in the launcher and change the current language option from the drop-down menu, which is located at the top left of the launcher.
If the device you are using is notebook (notebook, laptop), you can simply press the Fn key and then click the F key (F3, F4, etc.).
We recommend you to play the game in Full Window mode instead of Full Screen, you can perform the change in the game in the settings section you will reach with ESC and it will be valid when you close the game and start again.
The error message indicates that the connection between our computer and our servers has been interrupted. Once you receive this error message, your connection to the server is broken. Because of a connection-related problem, you may see this error message for more than one reason. First of all, you need to check your connection, after you stabilize it, you can try to login to the server again.
If you frequently have this problem,
> First remove the game completely from your system.
> Manually delete the MadByte Games folder (or the folder in which you installed Zula) in the C: directory.
> If you can, type regedit to open the Registry Editor, and in the search box with CTRL + F, delete all the values that you found by typing MadByte Games. Be sure to delete the correct key when doing this. You can skip this step if you are at a level that you cannot do.
For Windows 7;
C:\Users\USERNAME\AppData\Local\Temp\zulasetup
For Windows 8 and 8.1 ;
C:\Users\USERNAME\AppData\local\temp\zulasetup files should be completely deleted manually.
> Re-install, and during the installation phase and the first time you open the game, right-click on the application and execute the "Run as administrator" command.
For Windows 10 ;
> First, put a tick in Hidden in the View from the tabs above in any folder.
Then manually delete the zula folder in C:\Users\USERNAME\AppData\Local\Temp directory.
If your problem persists even after you perform these operations, download and reinstall the Zula, as some of your game files may be damaged. You can also disable or disable your antivirus program's intuitive approach to downloaded items before you start the download process. Some game files can be blocked by antivirus and the problem may occur in the game log-in.
Note: Above-mentioned procedures are one of the solution methods, PlayZula is not responsible for the problems those may occur during the application and not in the recommendation category and the user has taken full responsibility for implementing these transactions.
If you frequently have this problem,
> First remove the game completely from your system.
> Manually delete the MadByte Games folder (or the folder in which you installed Zula) in the C: directory.
> If you can, type regedit to open the Registry Editor, and in the search box with CTRL + F, delete all the values that you found by typing MadByte Games. Be sure to delete the correct key when doing this. You can skip this step if you are at a level that you cannot do.
For Windows 7;
C:\Users\USERNAME\AppData\Local\Temp\zulasetup
For Windows 8 and 8.1 ;
C:\Users\USERNAME\AppData\local\temp\zulasetup files should be completely deleted manually.
> Re-install, and during the installation phase and the first time you open the game, right-click on the application and execute the "Run as administrator" command.
For Windows 10 ;
> First, put a tick in Hidden in the View from the tabs above in any folder.
Then manually delete the zula folder in C:\Users\USERNAME\AppData\Local\Temp directory.
If your problem persists even after you perform these operations, download and reinstall the Zula, as some of your game files may be damaged. You can also disable or disable your antivirus program's intuitive approach to downloaded items before you start the download process. Some game files can be blocked by antivirus and the problem may occur in the game log-in.
Note: Above-mentioned procedures are one of the solution methods, PlayZula is not responsible for the problems those may occur during the application and not in the recommendation category and the user has taken full responsibility for implementing these transactions.
Our files are completely secure and have been verified by antivirus companies. You may be experiencing this problem because the protection programs installed on your system are blocking network connections. Ensure that the most current version of your antivirus program is installed and that any content of Zula is not blocked by the security software. If you do not have the technical knowledge to do this control, you can get support from authorized services.
The error message indicates that the connection between our computer and our servers has been interrupted. Once you receive this error message, your connection to the server is broken. Because of a connection-related problem, you may see this error message for more than one reason. First of all, you need to check your connection, after you stabilize it, you can try to login to the server again.
If you frequently have this problem,
> First remove the game completely from your system.
> Manually delete the MadByte Games folder (or the folder in which you installed Zula) in the C: directory.
> If you can, type regedit to open the Registry Editor, and in the search box with CTRL + F, delete all the values that you found by typing MadByte Games. Be sure to delete the correct key when doing this. You can skip this step if you are at a level that you cannot do. If you didn't find the answer you were looking for, click here.
If you frequently have this problem,
> First remove the game completely from your system.
> Manually delete the MadByte Games folder (or the folder in which you installed Zula) in the C: directory.
> If you can, type regedit to open the Registry Editor, and in the search box with CTRL + F, delete all the values that you found by typing MadByte Games. Be sure to delete the correct key when doing this. You can skip this step if you are at a level that you cannot do. If you didn't find the answer you were looking for, click here.
This message does not play a direct role as a reason for your punishment. Also, these messages should not be interpreted as BE looking at files in your device that are unrelated to the game. If a file is blocked, this means that the game is trying to load them, which is why BE is controlling them. If these messages do not cause any problems in your game, you can ignore them. BE's protection is quite strict, which may cause it to block certain files that are not necessary to play and may be considered objectionable. In this case, you don't have to worry about bad results such as banning.
Note: Recently, we get a large number of reports that the files named "p [number] am.sys" (eg .s C: \ Users \ [username] \ AppData \ Local \ Temp \ bk3729.tmp \ p1481728805am.sys eg) are blocked in the Temp directory. This is often due to new / updated malware that uses a file blocked by BE. If you encounter the same situation, please be sure to install the appropriate anti-malware software such as Malwarebytes Anti-Malware and scan your system to remove the malware and restart the device.
Also, please control the below given solutions list:
Make sure that the BEService.exe file in your BE Service directory (usually "C: \ Program Files (x86) \ Common Files \ BattlEye") is not blocked by your firewall in any way.
Make sure that there are no d3d9.dll, dxgi.dll, or dsound.dll files in your game directory. If so, please remove / rename.
Make sure you have a legitimate copy of Windows. The pirate copy may not be supported by the latest BE version.
Check that the file permissions for your game directory are corrupted: Right-click on your game directory (in Windows Explorer), select "Properties" and go to the "Security" tab. Select the "SYSTEM" entry in the group / user list and check if it has full access. Otherwise, click "Edit ..." and give full access to the "SYSTEM" user.
The root certificates of your system may be corrupted / corrupted. To fix them, download and install the following update from Microsoft: http://support.microsoft.com/kb/2813430.
Check your system files for corruption and repair them by following these guidelines: http://support.microsoft.com/kb/929833 ve http://support.microsoft.com/kb/947821.
Scan your system with up-to-date anti-virus and anti-malware software. Malicious software that modifies system or game files can cause such problems when BE is enabled.
Searching the name of a blocked file on the Web can help you find out what caused the file to be blocked.
Sometimes BE can block malware / ad / PUP files and this can cause problems such as not finding or connecting to in-game servers, you can use Anti-Malware software to remove such software from your system.
Make sure that the system does not use any tweaked / custom version of files (including DirectX).
Reinstall DirectX, see the following page for details: http://support.microsoft.com/kb/179113.
If you are sure that BE has blocked legitimate files and caused problems with the game (such as not finding the servers), please contact us directly.
Note: Above-mentioned procedures are one of the solution methods, PlayZula is not responsible for the problems those may occur during the application and not in the recommendation category and the user has taken full responsibility for implementing these transactions.
Note: Recently, we get a large number of reports that the files named "p [number] am.sys" (eg .s C: \ Users \ [username] \ AppData \ Local \ Temp \ bk3729.tmp \ p1481728805am.sys eg) are blocked in the Temp directory. This is often due to new / updated malware that uses a file blocked by BE. If you encounter the same situation, please be sure to install the appropriate anti-malware software such as Malwarebytes Anti-Malware and scan your system to remove the malware and restart the device.
Also, please control the below given solutions list:
Make sure that the BEService.exe file in your BE Service directory (usually "C: \ Program Files (x86) \ Common Files \ BattlEye") is not blocked by your firewall in any way.
Make sure that there are no d3d9.dll, dxgi.dll, or dsound.dll files in your game directory. If so, please remove / rename.
Make sure you have a legitimate copy of Windows. The pirate copy may not be supported by the latest BE version.
Check that the file permissions for your game directory are corrupted: Right-click on your game directory (in Windows Explorer), select "Properties" and go to the "Security" tab. Select the "SYSTEM" entry in the group / user list and check if it has full access. Otherwise, click "Edit ..." and give full access to the "SYSTEM" user.
The root certificates of your system may be corrupted / corrupted. To fix them, download and install the following update from Microsoft: http://support.microsoft.com/kb/2813430.
Check your system files for corruption and repair them by following these guidelines: http://support.microsoft.com/kb/929833 ve http://support.microsoft.com/kb/947821.
Scan your system with up-to-date anti-virus and anti-malware software. Malicious software that modifies system or game files can cause such problems when BE is enabled.
Searching the name of a blocked file on the Web can help you find out what caused the file to be blocked.
Sometimes BE can block malware / ad / PUP files and this can cause problems such as not finding or connecting to in-game servers, you can use Anti-Malware software to remove such software from your system.
Make sure that the system does not use any tweaked / custom version of files (including DirectX).
Reinstall DirectX, see the following page for details: http://support.microsoft.com/kb/179113.
If you are sure that BE has blocked legitimate files and caused problems with the game (such as not finding the servers), please contact us directly.
Note: Above-mentioned procedures are one of the solution methods, PlayZula is not responsible for the problems those may occur during the application and not in the recommendation category and the user has taken full responsibility for implementing these transactions.
This error means that BattlEye has detected that your game's RAM is different from the usual one. Please scan your system for viruses / trojans / spyware programs and RAM failures. If this is not the solution, you may have a problem with the HardDisk where you installed the game. Try installing the game again.
For some reason, the BattlEye program on your computer may be stuck in an older version. Make sure your game is up-to-date and fully loaded since all current BattlEye files are installed with the game download.
This problem usually occurs because the connection to the server or your connection is late or the connection is completely disconnected. The general solution is to update your modem / router. Please also make sure that you are not using the Cucusoft Net Guard program. The BattlEye program does not work on computers running this program.
First, make sure that BattlEye is installed correctly on your computer. If you are not sure that BattleEye is fully installed; Go to the iniz C: \ Users \ [user name] \ AppData \ Local \ Zula Z directory and manually delete the \ BattlEye kullanıcı folder here. The next time you enter the game, the file will be reloaded. If the problem still persists, some files in your system may be corrupted. Please download and install the Microsoft update: http://support.microsoft.com/kb/2813430
This problem is usually caused by malware / adware / PUP files that try to load continuously into your game. Please scan your entire system and install a reliable anti-malware software.
Any program / file in your system may be preventing the BattlEye service from working properly. In order to solve the problem, see “BattlEye Service” error / solutions in the first item at the address below.
https://www.zulaoyun.com/2017/12/26/battleye-sikca-sorulan-sorular/
https://www.zulaoyun.com/2017/12/26/battleye-sikca-sorulan-sorular/
This problem is usually caused by missing one of the system files or Visual C ++ runtime files required for the game to work. To solve the problem, please delete the game and re-install it from the beginning and make sure that you have done all steps and all downloads.
These errors are caused by your system preventing BattlEye from loading / starting and / or by not granting the necessary permissions. Please make sure that any anti-virus software on your computer is not blocking the BattlEye service. (The BEService.exe / BEService.x64.exe in the BattlEye folder or the entire BE Service folder, which is usually located in the C: \ Program Files (x86) \ Common Files \ BattlEye folder, may be blocked.)
If this solution does not work or you are using any anti-virus software; There may be a permission problem regarding the BE Service folder or files. To resolve this problem, you can try to manually delete the BE Service folder located in the "C: \ Program Files (x86) \ Common Files \ BattlEye" directory and try to start the game again. If the problem still exists, you may need to manually set the BE Launcher file in the same folder to file Launch as Administrator. This setting should normally occur automatically, but may not have occurred due to any problems. To grant an administrator permission, right-click on BE Launcher.exe and go to the "Properties> Compatibility" tab and select "Run as Administrator" and save the changes.
If you have implemented all of these solutions and still cannot run the game, another program installed on your computer may be preventing the installation of BattlEye. It is possible that one or more of your Windows files are corrupted / missing. We recommend that you reinstall Windows for the exact solution.
If this solution does not work or you are using any anti-virus software; There may be a permission problem regarding the BE Service folder or files. To resolve this problem, you can try to manually delete the BE Service folder located in the "C: \ Program Files (x86) \ Common Files \ BattlEye" directory and try to start the game again. If the problem still exists, you may need to manually set the BE Launcher file in the same folder to file Launch as Administrator. This setting should normally occur automatically, but may not have occurred due to any problems. To grant an administrator permission, right-click on BE Launcher.exe and go to the "Properties> Compatibility" tab and select "Run as Administrator" and save the changes.
If you have implemented all of these solutions and still cannot run the game, another program installed on your computer may be preventing the installation of BattlEye. It is possible that one or more of your Windows files are corrupted / missing. We recommend that you reinstall Windows for the exact solution.
The BattlEye program is banning users in general to prevent programs that only spoil the game's balance from breaking the anti-cheat system. If you are using other software that interferes with the game, is not cheating, balance programs do not need to worry. Non-cheating, overlay and visual enhancement programs such as SweetFX are fully supported. In certain scenarios, the BattlEye system is macro and so on. some of the types of programs may discard you due to the use of the program. (Not banned)
When I enter a server using BattlEye, I am discarded with “Restart” warning, how can I correct this?
This problem is caused by the constant installation of BattlEye by saying, “Don't ask me one more time. To fix the problem, go to the “BattlEye” folder on the file where the game is installed and double click on _B Install_BattlEye.bat” to complete the BattlEye installation.
You can try to manually start BattlEye from “Services” settings.
a) From the Start menu, go to Services ”: http://prntscr.com/hkabqr
b) Scroll down the list and find BattlEye Services: http://prntscr.com/hkabxs
c) Select BattleEye Services and click Start Service: http://prntscr.com/hkacnl
d) Service will be started when you click, wait a little: http://prntscr.com/hkad2e
e) Open Task Manager, you can be sure that it works if there is BEService.exe in the Actions section. http://prntscr.com/hkad7
Note: Above-mentioned procedures are one of the solution methods, PlayZula is not responsible for the problems those may occur during the application and not in the recommendation category and the user has taken full responsibility for implementing these transactions.
a) From the Start menu, go to Services ”: http://prntscr.com/hkabqr
b) Scroll down the list and find BattlEye Services: http://prntscr.com/hkabxs
c) Select BattleEye Services and click Start Service: http://prntscr.com/hkacnl
d) Service will be started when you click, wait a little: http://prntscr.com/hkad2e
e) Open Task Manager, you can be sure that it works if there is BEService.exe in the Actions section. http://prntscr.com/hkad7
Note: Above-mentioned procedures are one of the solution methods, PlayZula is not responsible for the problems those may occur during the application and not in the recommendation category and the user has taken full responsibility for implementing these transactions.
Residual files from 3rd party software can be perceived as cheating by your system, even if you're not aware of it. At this point, we recommend that you scan and clean your system in detail to solve your problem. Likewise, it is not possible to retrieve them when system files are modified or edited.
The remaining files from 3rd party software can be perceived as cheating by your system, even if you are not aware of them. In this case, we recommend you to scan and clean your system in detail. Again, we would like to add that our integration processes are in progress.
Data error (cyclic redundancy check) is caused by file system or physical errors that occur on the hard disk. This problem is not sourced from Zula but a technical failure of your device. We recommend you to get technical support.
In order to solve the problem you have experienced, you must first allow Zula in your firewall.
Then go to Control Panel> System and Security> System> Advanced System Settings> Advanced> Performance and click "Settings" below. In the Settings section, click the extension in the "Data Execution Prevention" section and add the zula_launcher.exe file and press OK, then save and log in to the game.
Please send feedback us again if the problem persists.
Note: Above-mentioned procedures are one of the solution methods, PlayZula is not responsible for the problems those may occur during the application and not in the recommendation category and the user has taken full responsibility for implementing these transactions.
Then go to Control Panel> System and Security> System> Advanced System Settings> Advanced> Performance and click "Settings" below. In the Settings section, click the extension in the "Data Execution Prevention" section and add the zula_launcher.exe file and press OK, then save and log in to the game.
Please send feedback us again if the problem persists.
Note: Above-mentioned procedures are one of the solution methods, PlayZula is not responsible for the problems those may occur during the application and not in the recommendation category and the user has taken full responsibility for implementing these transactions.
You experience the error you have reported with an instant connection or a second login to your account. For this reason, we recommend that you check your connection and log in again.
FPS fall, freezing problems are divided into two as systemic and software. We recommend that you perform the following steps if your system does not have a problem.
1-) Windows Aero Setting: When you enter the game with these settings, the system that is running in the background is also tired because of the tiredness of the games. Right click on the table and click Personalize. Select "No Screen Saver" and "Windows Classic Theme" in the screen that appears. Then restart your computer and re-enter the game.
2-) Graphic Settings: We recommend you to reduce game graphics settings to an appropriate value for your computer. You can click the "Settings" Chart button in the game, adjust your in-game display, resolution and FPS settings to suit your computer specifications and get better performance.
3-) High Temperature Values: If you are using a notebook while playing games or if the fans of your desktop computer do not provide sufficient cooling, it is normal for FPS to fall. Renew your device's thermal paste and apply the maintenance and cleaning of your cooling system.
4-) Close Your Start-Up and Background applications via MSConfig.
Write Start ❱ Run ❱ Msconfig and press enter button. Come to the "Start" tab. The applications and programs that are approved here are automatically running every time you turn on your computer and are constantly consuming energy. Restart your computer by unapproaching applications that you do not see necessary to start from here.
When you log in to the games after these operations, you may notice an increase in FPS.
Note: Above-mentioned procedures are one of the solution methods, PlayZula is not responsible for the problems those may occur during the application and not in the recommendation category and the user has taken full responsibility for implementing these transactions.
1-) Windows Aero Setting: When you enter the game with these settings, the system that is running in the background is also tired because of the tiredness of the games. Right click on the table and click Personalize. Select "No Screen Saver" and "Windows Classic Theme" in the screen that appears. Then restart your computer and re-enter the game.
2-) Graphic Settings: We recommend you to reduce game graphics settings to an appropriate value for your computer. You can click the "Settings" Chart button in the game, adjust your in-game display, resolution and FPS settings to suit your computer specifications and get better performance.
3-) High Temperature Values: If you are using a notebook while playing games or if the fans of your desktop computer do not provide sufficient cooling, it is normal for FPS to fall. Renew your device's thermal paste and apply the maintenance and cleaning of your cooling system.
4-) Close Your Start-Up and Background applications via MSConfig.
Write Start ❱ Run ❱ Msconfig and press enter button. Come to the "Start" tab. The applications and programs that are approved here are automatically running every time you turn on your computer and are constantly consuming energy. Restart your computer by unapproaching applications that you do not see necessary to start from here.
When you log in to the games after these operations, you may notice an increase in FPS.
Note: Above-mentioned procedures are one of the solution methods, PlayZula is not responsible for the problems those may occur during the application and not in the recommendation category and the user has taken full responsibility for implementing these transactions.
Click on the speaker tab next to the computer clock in the lower right corner, where you can turn the mixer on and off, or turn off the volume of Zula or other applications. You can also use your music toggle button while you are in the game, and a key that you use in the game may be overlapping. In this case, we recommend that you change the shortcuts.
You may be receiving this error because the selected resolution of your computer is not supported by the monitor. For example, if you set the resolution to 1920 * 1080 on your computer, your video card supports it. However, your monitor supports up to 1366 * 768 resolution. In this case you will get Out of Range error. That is, the value you selected is outside the range supported by the monitor. For the solution of the Out of Range error, you must turn on your computer in safe mode. After turning on Windows in safe mode, lower the screen resolution. It is probably at the highest value. When you restart the screen after you have lowered the screen resolution, your computer will no longer fail.
Note: Above-mentioned procedures are one of the solution methods, PlayZula is not responsible for the problems those may occur during the application and not in the recommendation category and the user has taken full responsibility for implementing these transactions.
Note: Above-mentioned procedures are one of the solution methods, PlayZula is not responsible for the problems those may occur during the application and not in the recommendation category and the user has taken full responsibility for implementing these transactions.
Our game files are completely secure and verified by anti-virus companies. Those who use the Windows 10 operating system with the original license open the Defender program and logging into the Settings section, choosing Zula from the Exclusions section will not encounter the same error.
You can clear unnecessary files on your computer by clicking "Start> Programs> Accessories> System Tools> Disk Cleanup". In addition, there are System Recycling points, which take up a lot of space on your computer. You can keep the newest of these points in your hand and delete the old ones from the Other Options section on the top of the disk cleaning screen. After this process, we recommend that you remove Zula completely from your computer and make a clean installation.
Zula is not currently compatible with the Mac OS X operating system. You can log in to Zula by changing your operating system.
Step 1: Manually save Lua5.1.dll file via Microsoft Register Server.
Step 2: Repair invalid Lua5.1.dll log book registries.
Step 3: Remove Lua5.1.dll file from Windows Recycle Bin and install again.
Step 4: Perform a full scan of your computer against malware.
Step 5: Update Device Drivers on your computer.
Step 6: Use Windows System Restore to "Undo" latest system changes.
Step 7: Run the Windows System File Checker. ("sfc / scannow")
Step 8: Install all available Windows updates.
Step 9: Perform a clean installation of Windows.
Recommendation: Scan your computer against lua5.1.dll log book errors.
After controlling these recommendations:
> First remove the game completely from your system.
> Manually delete the MadByte Games folder located in the C: directory.
> Open the Registry Editor by typing "regedit" if you can, and in the search box with CTRL + F, delete all the values you found by typing MadByte Games. Be sure to delete the correct key while doing this. You can skip this step if you are at a level that you cannot do.
> Manually delete the C: \ Users \ USERADI \ AppData \ Local Settings \ Temp \ zulasetup or zula folder.
> Perform the installation again and use the "Run as Administrator" command during the installation phase and the first time you open the game.
We also recommend that you disable your anti-virus program before you start the download. Some game files may be blocked by the anti-virus program and may cause problems with game input.
Note: Above-mentioned procedures are one of the solution methods, PlayZula is not responsible for the problems those may occur during the application and not in the recommendation category and the user has taken full responsibility for implementing these transactions.
Step 2: Repair invalid Lua5.1.dll log book registries.
Step 3: Remove Lua5.1.dll file from Windows Recycle Bin and install again.
Step 4: Perform a full scan of your computer against malware.
Step 5: Update Device Drivers on your computer.
Step 6: Use Windows System Restore to "Undo" latest system changes.
Step 7: Run the Windows System File Checker. ("sfc / scannow")
Step 8: Install all available Windows updates.
Step 9: Perform a clean installation of Windows.
Recommendation: Scan your computer against lua5.1.dll log book errors.
After controlling these recommendations:
> First remove the game completely from your system.
> Manually delete the MadByte Games folder located in the C: directory.
> Open the Registry Editor by typing "regedit" if you can, and in the search box with CTRL + F, delete all the values you found by typing MadByte Games. Be sure to delete the correct key while doing this. You can skip this step if you are at a level that you cannot do.
> Manually delete the C: \ Users \ USERADI \ AppData \ Local Settings \ Temp \ zulasetup or zula folder.
> Perform the installation again and use the "Run as Administrator" command during the installation phase and the first time you open the game.
We also recommend that you disable your anti-virus program before you start the download. Some game files may be blocked by the anti-virus program and may cause problems with game input.
Note: Above-mentioned procedures are one of the solution methods, PlayZula is not responsible for the problems those may occur during the application and not in the recommendation category and the user has taken full responsibility for implementing these transactions.
If you remove the game from your computer completely (by deleting the MadByte Games file in the C: directory with no files left), your problem will be solved. If the error persists, we recommend that you receive technical support for your computer.
These errors are usually caused by memory hardware and device driver problems. If you have installed a new hardware driver, uninstall or reconfigure the driver you installed. If your problem does not improve, we recommend that you perform a system restore.
1: Repair Log entries related to Error 0x6B.
2: Perform a full scan of your computer against malware.
3: Clean up unnecessary files (Temporary Files and Folders) on your system with Disk Cleanup (cleanmgr).
4: Update Device Drivers on your computer.
5: Use Windows System Restore to "Undo" latest system changes
6: Uninstall and reinstall the Windows Operating System program for PROCESS1_INITIALIZATION_FAILED.
7: Run the Windows System File Checker. ("sfc / scannow")
8: Install all available Windows updates.
9: Check the hard disk for any corruptions. ("chkdsk / f")
10: Test your memory (RAM) for corruption.
11: Perform a clean Windows installation.
Recommendation: Scan your computer for computer errors.
Note: Above-mentioned procedures are one of the solution methods, PlayZula is not responsible for the problems those may occur during the application and not in the recommendation category and the user has taken full responsibility for implementing these transactions.
1: Repair Log entries related to Error 0x6B.
2: Perform a full scan of your computer against malware.
3: Clean up unnecessary files (Temporary Files and Folders) on your system with Disk Cleanup (cleanmgr).
4: Update Device Drivers on your computer.
5: Use Windows System Restore to "Undo" latest system changes
6: Uninstall and reinstall the Windows Operating System program for PROCESS1_INITIALIZATION_FAILED.
7: Run the Windows System File Checker. ("sfc / scannow")
8: Install all available Windows updates.
9: Check the hard disk for any corruptions. ("chkdsk / f")
10: Test your memory (RAM) for corruption.
11: Perform a clean Windows installation.
Recommendation: Scan your computer for computer errors.
Note: Above-mentioned procedures are one of the solution methods, PlayZula is not responsible for the problems those may occur during the application and not in the recommendation category and the user has taken full responsibility for implementing these transactions.
You may experience such problems when you set the monitor to a screen resolution it does not support. The resolution you can use depends on the resolutions supported by your monitor. The Display Resolution in Control Panel shows the recommended resolution for your monitor. Please check your settings and right click on the file named config.ini in C: \ MadByte Games \ Zula \ Game and open it with Notepad.
Adjust
reswidth=1366
resheight=768
sections according to your desktop resolution and save the file. After closing the file, open the game launcher and try to login again. If your problem is not resolved, we recommend that you remove the game completely from your computer and perform a clean installation again, manually deleting the MadByte Games folder in the C: directory.
Adjust
reswidth=1366
resheight=768
sections according to your desktop resolution and save the file. After closing the file, open the game launcher and try to login again. If your problem is not resolved, we recommend that you remove the game completely from your computer and perform a clean installation again, manually deleting the MadByte Games folder in the C: directory.
First remove and reinstall your graphics driver. Set your desktop resolution to 1024x768. Check "Scale Full Screen" in the Driver properties. Finally, reset your desktop resolution. We hope that your problem will be solved after this process, you can get technical support about your device if the problem persists.
First, we recommend that you scan your system with an up-to-date anti-virus program. Cause of such problems is due to RAM memory, but may also originate from the motherboard. We recommend that you follow the recommendations for this problem with your system.
First of all, if your computer account is a guest, you may be experiencing this problem. In Control Panel> Change the type of your account from User Accounts, click Admin and then click OK. If your problem is still not resolved, your system may have been compromised by malicious software. In this case, we recommend that you scan with a current anti-virus program in safe mode. In addition:
Solution 1 :
-> Start
--> Run
---> Write "REG add HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\System /v DisableTaskMgr /t REG_DWORD /d 0 /f" command to open box and click on “OK”.
Solution 2 :
-> Start
--> Run
---> Write “regedit” in open box and click on “OK”.
Log Book will be opened. Now, follow below given commands respectively.
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System
Here you will see a value called "Disable TaskMgr", right click and say "change" and make the value from 1 to 0.
If this does not resolve your issue, you may need to format your computer. You can get help by searching similar topics on the Internet.
Note: Above-mentioned procedures are one of the solution methods, PlayZula is not responsible for the problems that may occur during the application and not in the recommendation category and the user has taken full responsibility for implementing these transactions.
Solution 1 :
-> Start
--> Run
---> Write "REG add HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\System /v DisableTaskMgr /t REG_DWORD /d 0 /f" command to open box and click on “OK”.
Solution 2 :
-> Start
--> Run
---> Write “regedit” in open box and click on “OK”.
Log Book will be opened. Now, follow below given commands respectively.
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System
Here you will see a value called "Disable TaskMgr", right click and say "change" and make the value from 1 to 0.
If this does not resolve your issue, you may need to format your computer. You can get help by searching similar topics on the Internet.
Note: Above-mentioned procedures are one of the solution methods, PlayZula is not responsible for the problems that may occur during the application and not in the recommendation category and the user has taken full responsibility for implementing these transactions.
The offensive-intuitive programs you define in your system's security software and / or content control may attempt to suspend or block the game files required for Zula to operate in a stable manner. You can use the "Compatibility Mode" and "Run as administrator" interface. We recommend that you get technical support if the problem persists.
First, check your connection speed and stability, turn your modem off and then on. If you are using an anti-virus program after clearing your browser history and cookies, try turning it off again. If your problem persists, we recommend that you uninstall and reinstall the browser you used.
We can provide two alternative solutions for certificate errors:
1. Go to Tools - Options - Privacy Content tab, open Certificates, select the certificate there and select the Remove option. Enter the website where you received the error and accept it permanently when you want to sign the certificate.
2. Control date and hour settings of your computer, correct if wrong.
If your problem is not resolved, we recommend that you remove Zula from the computer by manually deleting the MadByte Games folder in the C: directory and download it with the installation manager and install a clean installation.
1. Go to Tools - Options - Privacy Content tab, open Certificates, select the certificate there and select the Remove option. Enter the website where you received the error and accept it permanently when you want to sign the certificate.
2. Control date and hour settings of your computer, correct if wrong.
If your problem is not resolved, we recommend that you remove Zula from the computer by manually deleting the MadByte Games folder in the C: directory and download it with the installation manager and install a clean installation.
The error message you received indicates that the connection between your computer and our servers has been lost. Once you receive this error message, your connection to the server is broken. Because of a connection-related problem, you may see this error message for more than one reason. First you need to check your connection. You can then try logging back in to the server.
If you frequently experience this problem,
> Initially remove the game from your system.
> Then manually delete the MadByte Games folder in C: directory.
> If you can, type regedit to open the Registry Editor and in the search box with CTRL + F, delete all the values you found by typing MadByte Games. Be sure to delete the correct key while doing this. You can skip this step if you are at a level that you cannot do.
> Then manually delete if there are zula or zulasteup folders in the C: \ Users \ USERADI \ AppData \ Local \ Temp \ directory.
If your problem persists even after you perform these operations, download and reinstall the Zula, as some of your game files may be damaged. We also recommend that you disable your anti-virus program before you start the download. Some game files can be blocked by anti-virus, and the problem with game play may occur.
Note: Above-mentioned procedures are one of the solution methods, ZulaOyun is not responsible for the problems those may occur during the application and not in the recommendation category and the user has taken full responsibility for implementing these transactions.
If you frequently experience this problem,
> Initially remove the game from your system.
> Then manually delete the MadByte Games folder in C: directory.
> If you can, type regedit to open the Registry Editor and in the search box with CTRL + F, delete all the values you found by typing MadByte Games. Be sure to delete the correct key while doing this. You can skip this step if you are at a level that you cannot do.
> Then manually delete if there are zula or zulasteup folders in the C: \ Users \ USERADI \ AppData \ Local \ Temp \ directory.
If your problem persists even after you perform these operations, download and reinstall the Zula, as some of your game files may be damaged. We also recommend that you disable your anti-virus program before you start the download. Some game files can be blocked by anti-virus, and the problem with game play may occur.
Note: Above-mentioned procedures are one of the solution methods, ZulaOyun is not responsible for the problems those may occur during the application and not in the recommendation category and the user has taken full responsibility for implementing these transactions.
Right-click zula_launcher.exe to open the Properties tab and click Compatibility Column. Compatibility mode> Tick the compatibility mode section that this program will run, select Windows 7 from the bottom window and click Run this program as administrator and try logging in.
You can download latest version of Microsoft DirectX from the link below:
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=2da43d38-db71-4c1b-bc6a-9b6652cd92a3&displaylang=en
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=2da43d38-db71-4c1b-bc6a-9b6652cd92a3&displaylang=en
Ogg Vorbis Filters audio codec is used in all sounds and music used in the game. Normally this codec is installed on your system with the game. However, due to problems during installation, this codec may not be installed correctly on your system. As a solution, we recommend that you install the codec installation program and install it on your computer.
There may be many factors in this error, including hardware and software. We recommend to update all drivers to our users as a solution. Updating your video card, DirectX, and Nvidia PhysX drivers can be a solution for Windows error messages. This error may also be due to the fact that your computer hardware is lower than the system needs of the game. Please enter the settings in the opening panel where you entered your membership information and try to open the game again by bringing the chart level value to Minimum.
These error messages occur when your computer does not have a DirectX 9.0c compatible graphics card to run Zula. The reason for this may be:
> Your video card drivers are not installed: You will see this error when your video card drivers are not installed. As a solution, we recommend that you install your video card drivers using the installation CDs that came with your computer / video card. Alternatively, if you know the brand and model of your video card, you can access your latest drivers via the following links:
- ATI: http://support.amd.com/en-us/download
- Nvidia: http://www.nvidia.com/Download/index.aspx?lang=en-us
- Intel: https://downloadcenter.intel.com/Default.aspx
- You can find latest drivers of SiS Based cards from http://w3.sis.com/download/
- You can find latest drivers of VIA Based cards from https://www.viatech.com/en/support/drivers/
> Damage of the DirectX library on your computer: Damage of the DirectX library on your operating system will cause this error. As a solution, we recommend that you download the latest Microsoft DirectX and install it on your computer using the link below.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=2da43d38-db71-4c1b-bc6a-9b6652cd92a3&displaylang=en
> If your video card is not inserted properly in your computer's slot: We recommend that you obtain technical assistance for reinstalling your video card.
> Your video card does not support DirectX 9.0c: Especially older graphics cards produced before 2003 may not be compatible with DirectX 9.0c. We recommend that you purchase a new video card.
Note: Above-mentioned procedures are one of the solution methods, ZulaOyun is not responsible for the problems those may occur during the application and not in the recommendation category and the user has taken full responsibility for implementing these transactions.
> Your video card drivers are not installed: You will see this error when your video card drivers are not installed. As a solution, we recommend that you install your video card drivers using the installation CDs that came with your computer / video card. Alternatively, if you know the brand and model of your video card, you can access your latest drivers via the following links:
- ATI: http://support.amd.com/en-us/download
- Nvidia: http://www.nvidia.com/Download/index.aspx?lang=en-us
- Intel: https://downloadcenter.intel.com/Default.aspx
- You can find latest drivers of SiS Based cards from http://w3.sis.com/download/
- You can find latest drivers of VIA Based cards from https://www.viatech.com/en/support/drivers/
> Damage of the DirectX library on your computer: Damage of the DirectX library on your operating system will cause this error. As a solution, we recommend that you download the latest Microsoft DirectX and install it on your computer using the link below.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=2da43d38-db71-4c1b-bc6a-9b6652cd92a3&displaylang=en
> If your video card is not inserted properly in your computer's slot: We recommend that you obtain technical assistance for reinstalling your video card.
> Your video card does not support DirectX 9.0c: Especially older graphics cards produced before 2003 may not be compatible with DirectX 9.0c. We recommend that you purchase a new video card.
Note: Above-mentioned procedures are one of the solution methods, ZulaOyun is not responsible for the problems those may occur during the application and not in the recommendation category and the user has taken full responsibility for implementing these transactions.
These error messages occur if the available memory size of your computer is lower than the game needs. This problem can be avoided by increasing the virtual memory value of your operating system. Please increase your virtual memory by following these items:
> Right-click Computer and click Features.
> Click Advanced System Settings in the left side. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
> Click the Advanced tab, and then click Settings under Performance.
> Click the Advanced tab and click Change under Virtual memory.
> Clear the Automatically manage paging file size check box on all drives.
> Under Drive [Unit Label], click the drive that contains the paging file you want to change.
Under the paging file size of the selected drive, click Custom size, and then click the size of the new paging file:
- Type MB in the initial size (for example, 1536 MB) and Maximum size (for example 3072 MB), and then click Set.
> Click OK to close the dialog box and apply the changes. (You must restart your computer before new values can be active.)
Note: Above-mentioned procedures are one of the solution methods, ZulaOyun is not responsible for the problems those may occur during the application and not in the recommendation category and the user has taken full responsibility for implementing these transactions.
> Right-click Computer and click Features.
> Click Advanced System Settings in the left side. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
> Click the Advanced tab, and then click Settings under Performance.
> Click the Advanced tab and click Change under Virtual memory.
> Clear the Automatically manage paging file size check box on all drives.
> Under Drive [Unit Label], click the drive that contains the paging file you want to change.
Under the paging file size of the selected drive, click Custom size, and then click the size of the new paging file:
- Type MB in the initial size (for example, 1536 MB) and Maximum size (for example 3072 MB), and then click Set.
> Click OK to close the dialog box and apply the changes. (You must restart your computer before new values can be active.)
Note: Above-mentioned procedures are one of the solution methods, ZulaOyun is not responsible for the problems those may occur during the application and not in the recommendation category and the user has taken full responsibility for implementing these transactions.
This error message is caused by deleting or corrupting some files required for the game to start. As a solution, we recommend that you completely uninstall and reinstall the game from your system.
This error message occurs as a result of substitution of the game files. Usually viruses infected with your computer can cause this error. As a solution, we recommend that you close all open programs and scan your computer with your anti-virus program.
Every time the zula is run, it is connected to the server over the Internet to check for updates, if this is not possible during communication, you will encounter this error.
Reasons for not able to connect the server may be:
- Your computer does not have an internet connection: the update process requires an internet connection.
- A temporary connection problem may occur: a temporary connection problem may have occurred on the server or on your computer.
You can wait for a while and try to connect again.
Reasons for not able to connect the server may be:
- Your computer does not have an internet connection: the update process requires an internet connection.
- A temporary connection problem may occur: a temporary connection problem may have occurred on the server or on your computer.
You can wait for a while and try to connect again.
We recommend you to login again by deleting the "config.ini" file in the Game subfolder of the Zula folder where the game is installed.
You see this error because the test cannot be performed. If the error persists repeatedly, there is a problem with your system. This problem may be related to your drivers or your system may not be able to meet the hardware requirements for the game.
First, try updating your Graphics Card, DirectX and Nvidia PhysX drivers. You can take a look at the details below for updating your drivers:
You can download the latest version of Microsoft DirectX from:
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=2da43d38-db71-4c1b-bc6a-9b6652cd92a3&displaylang=en
For Video Card drivers:
- ATI: http://support.amd.com/en-us/download
- Nvidia: http://www.nvidia.com/Download/index.aspx?lang=en-us
- Intel: https://downloadcenter.intel.com/Default.aspx
- You can find latest drivers of SiS Based cards from http://w3.sis.com/download/
- You can find latest drivers of VIA Based cards from https://www.viatech.com/en/support/drivers/
You can download latest version of NVIDIA PhysX System Software from:
http://www.nvidia.com/object/physx_system_software.html
First, try updating your Graphics Card, DirectX and Nvidia PhysX drivers. You can take a look at the details below for updating your drivers:
You can download the latest version of Microsoft DirectX from:
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=2da43d38-db71-4c1b-bc6a-9b6652cd92a3&displaylang=en
For Video Card drivers:
- ATI: http://support.amd.com/en-us/download
- Nvidia: http://www.nvidia.com/Download/index.aspx?lang=en-us
- Intel: https://downloadcenter.intel.com/Default.aspx
- You can find latest drivers of SiS Based cards from http://w3.sis.com/download/
- You can find latest drivers of VIA Based cards from https://www.viatech.com/en/support/drivers/
You can download latest version of NVIDIA PhysX System Software from:
http://www.nvidia.com/object/physx_system_software.html
When logging in the game you will be asked for the email address you signed up with and the password you provided when you signed up. When entering these, please observe the lowercase letter. Write in the same way you have written during the registration. If you do not remember your password, or if your problem is still ongoing, please click "Forgot Password / Forgot My Username" from "Member Login". When you have entered the requested information correctly, the link will be sent to your registered phone number affiliated with the email address to which the character is connected or to your request to renew your password.
Note: It is not possible to login to Zula, which has been downloaded from zulaoyun.com, with Steam member information. An error shall be received if such an attempt is done. Steam users can access the game Zula Online from the steam game.
Note: It is not possible to login to Zula, which has been downloaded from zulaoyun.com, with Steam member information. An error shall be received if such an attempt is done. Steam users can access the game Zula Online from the steam game.
A problem has occurred while downloading the game and the file may be written incorrectly to your disk. Please try to download the game again. If your problem is repeated, we recommend downloading the game with a different browser (such as Internet Explorer, FireFox, Google Chrome, Opera).
Your browser's security settings or the anti-virus program you are using may be blocking firewall downloads. Please check the settings of your browser and anti-virus program to ensure that you have given the necessary permissions from your firewall.
You don't have a Flash Player plug-in installed in your web browser. Please install the current Flash Player version of your browser from the link below:
http://get.adobe.com/tr/flashplayer/
http://get.adobe.com/tr/flashplayer/
Your system may be compromised by malicious software. First, scan in safe mode with a current antivirus program. If your problem persists, you can apply the following 2 solutions:
Solution 1:
Click Start, and then click Run. Say "OK" by typing: REG Add HKCU \ Software \ Microsoft \ Windows \ CurrentVersion \ Policies \ System / vDisableTaskMgr / t REG_DWORD / d 0 / f.
Solution 2 :
Click Start, and then click Run. If you type "Regedit" in the open section, the registry will open. Now follow the instructions below.
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System
Here you will see a value called "Disable TaskMgr". Right-click on it and say "Change" and make a value of 1 to 0.
If you do not resolve your issue after these actions, you may need to format it. You can also get help by searching for similar topics on the Internet.
Note: Above-mentioned procedures are one of the solution methods, ZulaOyun is not responsible for the problems those may occur during the application and not in the recommendation category and the user has taken full responsibility for implementing these transactions.
Visit our official website at https://www.zulaoyun.com/ and click on the "Play Now Zula> Download" tabs to find the Zula's minimum and recommended system requirements. In order to reach all Zula lovers, we strive to minimize these performance criteria as much as possible.
Improperly shutting down your PC or getting a virus infection could corrupt the PhysXCore.dll. It can cause ".dll" errors. When your PhysXCore.dll file becomes corrupt, it cannot be loaded properly and will present an error message. We recommend you to scan your PhysXCore.dll registry errors.
Your problem may be due to hardware or software reasons. First of all, we recommend that you use another mouse on a different background than if you are using it continuously to understand if the problem is caused by hardware reasons.
If you are sure your problem is not from hardware; software is likely to be due to a reason. Check that the mouse driver you are using from your device settings is up to date. In addition, we recommend that you uninstall your system in general and uninstall it if you have software that prevents your mouse from operating stably.
If you are sure your problem is not from hardware; software is likely to be due to a reason. Check that the mouse driver you are using from your device settings is up to date. In addition, we recommend that you uninstall your system in general and uninstall it if you have software that prevents your mouse from operating stably.
Right-click the start icon at the bottom left, and then open the device manager panel in the menu that appears. Click on the "Display Adapters" tab here: Right-click the Intel Hd graphics device on the display adapter, click the Update driver software button, and then check for updates and install the updates. Once you've installed the updates, log in to Zula again to see if your problem persists.
If your problem still persists, update your display card again in the same way as on the Display Adapters tab and restart your computer. If you are sure that you have updated your display card correctly and completely; We recommend that you delete config.ini from C: \ MadByte Games \ Zula \ Game. After this process, try to log in.
Note: Above-mentioned procedures are one of the solution methods, ZulaOyun is not responsible for the problems those may occur during the application and not in the recommendation category and the user has taken full responsibility for implementing these transactions.
If your problem still persists, update your display card again in the same way as on the Display Adapters tab and restart your computer. If you are sure that you have updated your display card correctly and completely; We recommend that you delete config.ini from C: \ MadByte Games \ Zula \ Game. After this process, try to log in.
Note: Above-mentioned procedures are one of the solution methods, ZulaOyun is not responsible for the problems those may occur during the application and not in the recommendation category and the user has taken full responsibility for implementing these transactions.
Log in to Control Panel and click Mouse. You can adjust your speed in the "Double Click Speed" section of the "Buttons" tab in the window that opens. Click on the "Pointer Options" tab from the top. In this option, you can set the desired speed in "Select Pointer Speed". After clicking "Apply" you can check how your mouse speed is. If the setting is good, close the windows saying OK. You can also adjust the mouse sensitivity and mouse softening settings by clicking the "Gameplay" tab in the "Settings" section of the game.
Because Windows has opened Zula with the Compatibility Pack, there is no error in the state that you reported, which is usually observed on computers with low system features. You will return to the settings you used when you quit the game.
dxdiag; Directx is a Directx-based program that demonstrates hardware tests and general features of the system. Usually video card and sound card hardware problems are looked at here and solutions are searched. "Start> Run" after opening "dxdiag", and then press Enter to access the Dxdiag file.
I make update in Windows 10 but I cannot log-in Zula yet.
Right-click the start icon at the bottom left, and then open the device manager panel in the menu that appears. Click on the "Display Adapters" tab here: Right-click the Intel Hd graphics device on the display adapter, click the Update driver software button, and then check for updates and install the updates. Once you've installed the updates, log in to Zula again to see if your problem persists.
If your problem still persists, update your display card again in the same way as on the Display Adapters tab and restart your computer. If you are sure that you have updated your display card correctly and completely; We recommend that you delete config.ini from C: \ MadByte Games \ Zula \ Game. After this process, try to log in.
Note: Above-mentioned procedures are one of the solution methods, ZulaOyun is not responsible for the problems those may occur during the application and not in the recommendation category and the user has taken full responsibility for implementing these transactions.
I make update in Windows 10 but I cannot log-in Zula yet.
Right-click the start icon at the bottom left, and then open the device manager panel in the menu that appears. Click on the "Display Adapters" tab here: Right-click the Intel Hd graphics device on the display adapter, click the Update driver software button, and then check for updates and install the updates. Once you've installed the updates, log in to Zula again to see if your problem persists.
If your problem still persists, update your display card again in the same way as on the Display Adapters tab and restart your computer. If you are sure that you have updated your display card correctly and completely; We recommend that you delete config.ini from C: \ MadByte Games \ Zula \ Game. After this process, try to log in.
Note: Above-mentioned procedures are one of the solution methods, ZulaOyun is not responsible for the problems those may occur during the application and not in the recommendation category and the user has taken full responsibility for implementing these transactions.
You may be experiencing this problem because the protection programs installed on your system partially block the installation process. Make sure that you have the most current version of your anti-virus program installed, if it is current, you can retry the current protection programs by temporarily closing them.
Our files are completely secure and validated by anti-virus companies. You may be experiencing this problem because the protection programs installed on your system are blocking network connections. Make sure you have the most current version of your anti-virus program installed, if it is up to date, you can temporarily close existing protection programs and try the download again.
Before selecting a server with the screen resolution of your computer "Settings" section of your game screen resolution, do the same, after doing this problem will be solved.
If your problem is not solved and you have selected the server and the icon appears on the taskbar, open the task manager using the "CTRL + Alt + Delete" keys, right-click on the exe in the "Applications" section and select "Maximize". This is another method you can use as a workaround.
If your problem is not solved and you have selected the server and the icon appears on the taskbar, open the task manager using the "CTRL + Alt + Delete" keys, right-click on the exe in the "Applications" section and select "Maximize". This is another method you can use as a workaround.
On the Bios screen, go to the System Configuration tab and select Action Keys Mode and press Enter button to select Disabled.
Note: Above-mentioned procedures are one of the solution methods, ZulaOyun is not responsible for the problems those may occur during the application and not in the recommendation category and the user has taken full responsibility for implementing these transactions.
Note: Above-mentioned procedures are one of the solution methods, ZulaOyun is not responsible for the problems those may occur during the application and not in the recommendation category and the user has taken full responsibility for implementing these transactions.
Click on "System and Security" in the control panel, click "Change Settings" at the bottom right and click "Advanced" in the window that will appear. You will see the user variables and system variables boxes in the environment variables. When you click on the "New" button in the user variables, you will see 2 text boxes. In the first box, type KMP_DUPLICATE_LIB_OK and second: TRUE and say OK. Then come down to the underlying system variables and type KMP_DUPLICATE_LIB_OK and TRUE in the same way and say OK and restart the system.
If you are still experiencing the same error, we recommend that you remove Zula from the computer by manually deleting the MadByte Games folder in the C: (or D :) directory and downloading it with the installation manager to install a clean installation.
Note: Above-mentioned procedures are one of the solution methods, ZulaOyun is not responsible for the problems those may occur during the application and not in the recommendation category and the user has taken full responsibility for implementing these transactions.
If you are still experiencing the same error, we recommend that you remove Zula from the computer by manually deleting the MadByte Games folder in the C: (or D :) directory and downloading it with the installation manager to install a clean installation.
Note: Above-mentioned procedures are one of the solution methods, ZulaOyun is not responsible for the problems those may occur during the application and not in the recommendation category and the user has taken full responsibility for implementing these transactions.
Before getting access to the game you are constantly getting update for the same files; Update the files you receive in the Madbyte Games Zula destination folder, right click on the relevant file and open the "Properties" field. After selecting the "General" tab in the window that appears, remove the check mark in the "Read only" section and click Apply to complete the process.
Once you have done the above actions (the files you receive continuously update have changed to a new version and the game has not downloaded their new version and made it read-only), you can easily enter the game.
Once you have done the above actions (the files you receive continuously update have changed to a new version and the game has not downloaded their new version and made it read-only), you can easily enter the game.
We can recommend two solutions for this problem. First:
- Start > Run.
- Write Regedit and change below given value:
Change the ErrorMode value in HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Windows as 2 if it is 0.
Another solution we recommend if the error is not corrected:
- Open session as Administrator in the computer.
- Install a disc in the mobile driver.
- Click on Start, right click on My Computer and then click on Manage.
- Click on Disc Management.
- Right-click on the partition, logical drive, or volume you want to change, and then click Change Drive Letter and Paths.
- Click on the removable drive, click Change, click the drive letter you want to use, and then click OK.
If your problem is not solved, we request you to feedback us.
Note: Above-mentioned procedures are one of the solution methods, ZulaOyun is not responsible for the problems those may occur during the application and not in the recommendation category and the user has taken full responsibility for implementing these transactions.
- Start > Run.
- Write Regedit and change below given value:
Change the ErrorMode value in HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Windows as 2 if it is 0.
Another solution we recommend if the error is not corrected:
- Open session as Administrator in the computer.
- Install a disc in the mobile driver.
- Click on Start, right click on My Computer and then click on Manage.
- Click on Disc Management.
- Right-click on the partition, logical drive, or volume you want to change, and then click Change Drive Letter and Paths.
- Click on the removable drive, click Change, click the drive letter you want to use, and then click OK.
If your problem is not solved, we request you to feedback us.
Note: Above-mentioned procedures are one of the solution methods, ZulaOyun is not responsible for the problems those may occur during the application and not in the recommendation category and the user has taken full responsibility for implementing these transactions.
Instant disconnections or slowdowns from your Internet connection may cause problems you have indicated. You may be experiencing this problem because the protection programs installed on your system completely or partially block network connections or a specific web service. Make sure you have the most current version of your anti-virus program installed. If you are a secure device and you are on the network, you can close the protection programs for a short time and try the download again.
I cannot download the game, even I download, I get error during installation.
First remove the Zula from your computer completely. Then, open our official site at https://www.zulaoyun.com/, click "Download" under the "Play Now" tab in the top right and re-download the game with the installer. The Zula installation manager will download the game quickly and smoothly and then install it on your computer. After the updates, you can enter the game by making your settings.
I cannot download the game, even I download, I get error during installation.
First remove the Zula from your computer completely. Then, open our official site at https://www.zulaoyun.com/, click "Download" under the "Play Now" tab in the top right and re-download the game with the installer. The Zula installation manager will download the game quickly and smoothly and then install it on your computer. After the updates, you can enter the game by making your settings.
You can follow below given steps respectively to solve this problem;
In Control Panel, click System and Security. Click on the "Change Settings" tab at the bottom right and click the "Advanced" tab in the window that appears. You will see the "User Variables" and "System Variables" boxes in "Environment Variables". When you click the "New" button in User variables, there will be 2 text boxes.
Write KMP_DUPLICATE_LIB_OK in the first box and
TRUE in the second box and then click OK, then see below given system variables and write:
KMP_DUPLICATE_LIB_OK
TRUE
in that section and click on OK, restart the system.
If you are still experiencing the same error after this process, you will be required to format your computer, which we do not think will be necessary.
Note: Above-mentioned procedures are one of the solution methods, ZulaOyun is not responsible for the problems those may occur during the application and not in the recommendation category and the user has taken full responsibility for implementing these transactions.
In Control Panel, click System and Security. Click on the "Change Settings" tab at the bottom right and click the "Advanced" tab in the window that appears. You will see the "User Variables" and "System Variables" boxes in "Environment Variables". When you click the "New" button in User variables, there will be 2 text boxes.
Write KMP_DUPLICATE_LIB_OK in the first box and
TRUE in the second box and then click OK, then see below given system variables and write:
KMP_DUPLICATE_LIB_OK
TRUE
in that section and click on OK, restart the system.
If you are still experiencing the same error after this process, you will be required to format your computer, which we do not think will be necessary.
Note: Above-mentioned procedures are one of the solution methods, ZulaOyun is not responsible for the problems those may occur during the application and not in the recommendation category and the user has taken full responsibility for implementing these transactions.
To avoid such graphical errors, you need to have the current driver version of your video card installed. Our players using the Windows operating system can use the following ways to learn the graphics card models:
Click "Run" from the Start menu, type "Dxdiag" in the incoming window and click "OK". When the "Dxdiag" program opens, select "Display" from the tabs. Next to the name section, the model of your video card is written. You can download and install the latest driver version for you according to your video card model:
- ATI: http://support.amd.com/en-us/download
- Nvidia: http://www.nvidia.com/Download/index.aspx?lang=en-us
- Intel: https://downloadcenter.intel.com/Default.aspx
- You can find latest drivers of SiS based cards here: http://w3.sis.com/download/
- You can find latest drivers of VIA Based cards here: https://www.viatech.com/en/support/drivers/
Note: Above-mentioned procedures are one of the solution methods, ZulaOyun is not responsible for the problems those may occur during the application and not in the recommendation category and the user has taken full responsibility for implementing these transactions.
Click "Run" from the Start menu, type "Dxdiag" in the incoming window and click "OK". When the "Dxdiag" program opens, select "Display" from the tabs. Next to the name section, the model of your video card is written. You can download and install the latest driver version for you according to your video card model:
- ATI: http://support.amd.com/en-us/download
- Nvidia: http://www.nvidia.com/Download/index.aspx?lang=en-us
- Intel: https://downloadcenter.intel.com/Default.aspx
- You can find latest drivers of SiS based cards here: http://w3.sis.com/download/
- You can find latest drivers of VIA Based cards here: https://www.viatech.com/en/support/drivers/
Note: Above-mentioned procedures are one of the solution methods, ZulaOyun is not responsible for the problems those may occur during the application and not in the recommendation category and the user has taken full responsibility for implementing these transactions.
This problem is caused by not closing the game properly. Forcing the system during the game, in the event of a game crash or the application should be completely closed. You can try to log in again by clicking on the .exe extension application from the Task Manager and clicking on "End task".
This problem may be caused by insufficient video card or failing to have the current driver version. It is likely that the application is blocked by the firewall of the system. We recommend that you install current versions of the video card and DirectX and install a clean installation.
You will encounter this problem because the malware or antivirus programs on your system intuitively damage the game files.
Please set the settings of your security program according to Zula or disable*. Re-install Zula after these operations.
* Above-mentioned procedures are one of the solution methods, ZulaOyun is not responsible for the problems those may occur during the application and not in the recommendation category and the user has taken full responsibility for implementing these transactions.
Please set the settings of your security program according to Zula or disable*. Re-install Zula after these operations.
* Above-mentioned procedures are one of the solution methods, ZulaOyun is not responsible for the problems those may occur during the application and not in the recommendation category and the user has taken full responsibility for implementing these transactions.
Run-time error may occur if your computer has memory problems or if your computer is infected with malware. Update your system if a runtime error continues to occur; we recommend that you upgrade your system version if it does not recover.
Runtime error can have different ways depending on the cause of the solution. If you pay attention to the following 4 items, you may be protected from such errors.
- First of all keep your Windows up-to-date. Download the latest updates.
- Keep your video card drivers up-to-date.
- Be sure to use the latest versions of the program you want to run and use.
- Reinstalling the Microsoft Visual C ++ 2005 “can also help solve the problem.
Note: Above-mentioned procedures are one of the solution methods, ZulaOyun is not responsible for the problems those may occur during the application and not in the recommendation category and the user has taken full responsibility for implementing these transactions.
Runtime error can have different ways depending on the cause of the solution. If you pay attention to the following 4 items, you may be protected from such errors.
- First of all keep your Windows up-to-date. Download the latest updates.
- Keep your video card drivers up-to-date.
- Be sure to use the latest versions of the program you want to run and use.
- Reinstalling the Microsoft Visual C ++ 2005 “can also help solve the problem.
Note: Above-mentioned procedures are one of the solution methods, ZulaOyun is not responsible for the problems those may occur during the application and not in the recommendation category and the user has taken full responsibility for implementing these transactions.
Command sequence debugging and notifications are closed as default. Follow below given steps to close again is opened:
- Click on Start button and open the Internet Explorer. Write Internet Explorer to search box and then click on Internet Explorer in the results list.
- Click on tools button and then Internet Options.
- Click on Advanced tab, select deactivate code debugging (Internet Explorer) and Deactivate Code Debugging (Other) approval boxes. Clean the show one notification for each command sequence error approval box and then click on OK.
Note: The above-mentioned procedures are one of the solution methods, ZulaOyun is not responsible for the problems those may occur during the application and not in the recommendation category and the user has taken full responsibility for implementing these transactions.
- Click on Start button and open the Internet Explorer. Write Internet Explorer to search box and then click on Internet Explorer in the results list.
- Click on tools button and then Internet Options.
- Click on Advanced tab, select deactivate code debugging (Internet Explorer) and Deactivate Code Debugging (Other) approval boxes. Clean the show one notification for each command sequence error approval box and then click on OK.
Note: The above-mentioned procedures are one of the solution methods, ZulaOyun is not responsible for the problems those may occur during the application and not in the recommendation category and the user has taken full responsibility for implementing these transactions.
When you login by typing your username and password in our official page at account.playzula.com, you can see the amount of ZG you have previously uploaded to your account by clicking on the "Payment History" tab in the middle left section and by which payment method you purchased.
Account blocks of users whose accounts are blocked due to incorrect action are reset every morning at 06:00. We would like to state that this process is applied for security of our users.
In order to ensure the security of cardholder's card in payments made by credit card through websites, the collaboration between banks and companies is called 3D Secure. For payments made with 3D Secure infrastructure, a special 3D transaction screen is opened by the bank on the bank and user screens and a sms is sent to owner of the credit card. On this occasion, 3D Secure prevents shopping with a stolen credit card.
Despite the 3D Secure transaction, sharing the code shall be under the initiative and responsibility of our users. We recommend you to contact your bank and ensure that you provide the security of this information against all persons who may use it without your knowledge.
We would like to remind you that you have the right to request an examination of the situation by applying to judicial authorities.
Despite the 3D Secure transaction, sharing the code shall be under the initiative and responsibility of our users. We recommend you to contact your bank and ensure that you provide the security of this information against all persons who may use it without your knowledge.
We would like to remind you that you have the right to request an examination of the situation by applying to judicial authorities.
Bank safety screen shows the phone number to send the password. We kindly ask that you check the area code and the last 4 digits for the correct number of the message. If this screen does not appear at all, you may be entering your card number or the security number on the back of the card incorrectly. In addition, the bank security screen is blocking the browser you are using, or for some reason your card may be closed for mobile payments. Please try your transaction again in a different browser and confirm with your bank if your card is open to mobile payment. If you didn't find the answer you were looking for, click here.
The commission fee, in addition to the gold price in each mobile payment option is not paid by our company, but by your operator. There are no errors in the case you specified. You can also get information from your mobile operator about pricing.
Provision is the situation in Banking, when the person who has a bank account wants to withdraw money from another branch of that bank, it is asked whether the amount of money that is required to withdraw is paid to the related branch. So the error you have received may be due to lack of balance or the connection problem between banks.
In order to be able to send a gift and make a transfer within the game, you must spend at least 50,000 Zula Gold. After this process, you can send a gift of Zula Gold amount, you can transfer weapons and add-ons. If you didn't find the answer you were looking for, click here.
After selecting I'm not a robot, you will see the desired images on the screen in sequential order and proceed until the end of the process. If you do not finish this process, your operation will fail.
When you log-in the game or when you are on the screen of the offer you can click on the button immediately, you can choose the method of shopping and complete the transaction and benefit from the discount / campaign. Mobile provider commissions for Mobile Payments are not included in this discount. Duration of this offer is 24 (sometimes 12) hours and you can only benefit once.
Please do not give credit to those who sell outside of our officially announced sales channels, especially those who want an account or try to send gifts. Users are solely responsible for the security of their account tools and for taking necessary measures to prevent them from being seized by third parties. They cannot claim any rights, as stated in their User Agreement.
f you think your account security is in danger, please read the instructions on how to protect your account and log in to your account at zulaoyun.com and change your password. Choose a secure password, verify your e-mail address, keep your anti-virus software up-to-date, keep your operating system up-to-date, be careful when using shared computers, do not share your account information with anyone, and don't respond to fraud, password stealing attempts.
Sites authorized for Zula Gold sales are given in http://hesap.zulaoyun.com/altin-yukle address.
f you think your account security is in danger, please read the instructions on how to protect your account and log in to your account at zulaoyun.com and change your password. Choose a secure password, verify your e-mail address, keep your anti-virus software up-to-date, keep your operating system up-to-date, be careful when using shared computers, do not share your account information with anyone, and don't respond to fraud, password stealing attempts.
Sites authorized for Zula Gold sales are given in http://hesap.zulaoyun.com/altin-yukle address.
Related parties use the phone numbers, credit cards and the Facebook accounts they have stolen from the system and make shopping. At zero cost, they buy these gold and codes from unofficial sites, forums or Facebook groups, far below the market price. Our players who are unaware of the situation, unfortunately, are cheaply deceived to buy and unconsciously become partners in this crime.
Even if we help by providing all kinds of information to our police researches, you can stop these actors in real sense. This behavior is unfair gain, theft is the property of putting your reaction, you can intercept by doing what you need. Keep in mind; one day you can be fooled with fake SMSs and stolen Facebook accounts, or you and your relatives.
Please do not respect those who sell outside of our official sales channels, especially those who want an account or who are trying to send gifts.
Even if we help by providing all kinds of information to our police researches, you can stop these actors in real sense. This behavior is unfair gain, theft is the property of putting your reaction, you can intercept by doing what you need. Keep in mind; one day you can be fooled with fake SMSs and stolen Facebook accounts, or you and your relatives.
Please do not respect those who sell outside of our official sales channels, especially those who want an account or who are trying to send gifts.
If you make purchases while your account is in play, your Zula Gold indicator will not be updated until you exit the game. Once you leave the game and enter again, your Zula Gold information will be updated. If you didn't find the answer you were looking for, click here.
Messages you have sent when using Mobile Payment may be incorrect or you may have filled out your daily / monthly service usage limits. Please try again later.
If you didn't find the answer you were looking for, click here.
If you didn't find the answer you were looking for, click here.
If your GSM line balance is insufficient, you cannot buy the Zula product if it is closed or blacklisted to Mobile Payment or your last bill has not been paid. Postponed lines should be past enough time to start Mobile Payment. (3 invoicing periods) In Mobile Payment services, there are daily limits determined by mobile providers. In case of an overage, no payment can be made with Mobile Payment.
If the GSM line that you use in Mobile Payments does not belong to you, we recommend that you obtain the necessary permission from the mobile phone owner before making the purchase.
Delivery of short messages can sometimes be delayed due to the density of the short message services of the operators. If a text message has not arrived yet after a certain period of time, we request you to send us a notification by selecting the payment category from the Support section. In addition, your mobile phone must not have an incoming text message box to allow you to receive mobile payment messages. We recommend that you delete any unnecessary messages from your incoming short message box.
If you didn't find the answer you were looking for, click here.
If you didn't find the answer you were looking for, click here.
To purchase Zula Gold with your phone, your line must be open to Mobile Payment. In order to open your line to Mobile Payment, you need to call and give instructions to your operator's customer service. The customer service numbers of the major operators are as follows:
Türk Telekom Mobile Customer Services: 444 1 500
Turkcell Customer Services: 444 0 532
Vodafone Customer Services: 444 0 542
For detailed information on payments:
For Türk Telekom Users: https://bireysel.turktelekom.com.tr/mobil/web/servisler/sayfalar/turk-telekom-mobil-odeme.aspx
For Turkcell Users: http://www.turkcell.com.tr/servisler/turkcellmobilodeme
For Vodafone Users: http://www.vodafone.com.tr/Servisler/mobil-odeme-servisi.php
Türk Telekom Mobile Customer Services: 444 1 500
Turkcell Customer Services: 444 0 532
Vodafone Customer Services: 444 0 542
For detailed information on payments:
For Türk Telekom Users: https://bireysel.turktelekom.com.tr/mobil/web/servisler/sayfalar/turk-telekom-mobil-odeme.aspx
For Turkcell Users: http://www.turkcell.com.tr/servisler/turkcellmobilodeme
For Vodafone Users: http://www.vodafone.com.tr/Servisler/mobil-odeme-servisi.php
You can get detailed information about payment methods of Zula through the link below.
http://hesap.zulaoyun.com/altin-yukle
http://hesap.zulaoyun.com/altin-yukle
There is no refund of the periodic products, purchased E-PINs and the Zula Gold.
If you didn't find the answer you were looking for, click here.
If you didn't find the answer you were looking for, click here.
